Get in Touch
Have a question, suggestion, or need assistance? We'd love to hear from you!
Send us an email at:
support@productaura.comHow We Can Help
Don't hesitate to reach out for any reason:
- Feature Requests: Have an idea for a new feature or improvement? We're always looking to enhance your experience.
- Account Issues: Experiencing problems with your account, subscription, or billing? We'll help resolve it quickly.
- Technical Support: Running into bugs or technical difficulties? Our team is ready to assist.
- General Questions: Have questions about how ProductAura works, pricing, or anything else? Just ask!
- Feedback: Love something? Hate something? We want to know what you think.
Our Response Time Guarantee
We Promise a Response Within 12 Hours
We're committed to providing excellent customer support. If we don't respond to your email within 12 hours, we'll add 500 free tokens to your account as an apology for the delay.
* Response time is measured from when your email is received during business hours (Monday-Friday, 9 AM - 6 PM UTC). Weekend emails will be responded to by the next business day.
What to Include in Your Email
To help us assist you more quickly, please include:
- Your account email address
- A clear description of your question or issue
- Any relevant screenshots or error messages (if applicable)
- Your account username (if different from your email)
We typically respond within a few hours during business hours.